Before you compare vendors, compare models. Every option available to a Malaysian SME in 2026 falls into one of four buckets, and the bucket matters more than the brand:

The full number-by-number breakdown — including the 3-year math that makes yearly platforms the most expensive "cheap" option in Malaysia — lives in our 2026 price guide.

A renovation contractor's website and a hardware trader's website fail for completely different reasons. Here's how we think about the industries we serve most in Malaysia:

• Trading & wholesale — your buyers are other businesses doing due diligence. They need: product/category clarity, company registration visible, warehouse and coverage details, and an enquiry flow that respects that they're comparing three suppliers today. Credibility per square inch matters more than beauty.
• Renovation & construction — your buyers are homeowners scrolling at night. They need: photo-first project galleries organised by property type, transparent process explanation, service-area pages for local searches ("renovation contractor puchong"), and a low-friction quote path.
• Clinics — patients arrive anxious and leave if confused. They need: treatment pages in plain language, doctor credentials, location and hours impossible to miss, and WhatsApp booking that works during the lunch break they're browsing in.
• F&B — you need the infrastructure Instagram can't provide: a menu Google can read, location pages per outlet, your story told once and properly, and a home for the delivery/ordering links currently scattered across bios.
• Manufacturing — export buyers verify before they email. They need: specification tables, certifications (ISO, SIRIM) above the fold, factory capability photos, and — for many Malaysian manufacturers — a properly written Chinese version, not a machine translation. Bilingual builds are a specialty of ours.
• Logistics — procurement teams need route coverage, fleet/cargo capability, compliance signals, and separate enquiry paths for domestic and cross-border work.

When we quote, we quote for your industry's version of the package — the page list in a clinic's Business package isn't the page list in a trader's. Same price, different blueprint.

A website that converts in Malaysia is built around three local behaviours that imported templates ignore:

WhatsApp is the conversion event. Malaysian buyers don't fill in five-field contact forms and wait — they WhatsApp. So every page we build here treats the WhatsApp tap as the primary conversion: floating button, buttons in every section, and pre-filled message text so the enquiry arrives with context ("Hi, I'm asking about kitchen renovation, saw your Puchong page") instead of a bare "hi". We track those taps in Google Analytics as goal events — meaning you'll know exactly which pages produce enquiries, which is data most Malaysian SME sites never collect.

Mobile isn't a version — it's the site. The overwhelming majority of your Malaysian visitors arrive on phones, frequently on 4G that behaves like 3G in a shoplot. That's why we're strict about performance budgets (LCP under 2.5 seconds on mobile) and why we design mobile-first instead of shrinking a desktop layout until it technically fits.

Trust signals are local. SSM registration number visible. A real Malaysian address and phone format. Photos of your actual premises and team, not stock-photo handshakes. Familiar payment marks where relevant (FPX logos on stores). Malaysians are — reasonably — scam-alert in 2026; a site that looks internationally generic reads as riskier than one that's visibly, verifiably local.

Feature tables tell you what's inside; here's what each package does:

Starter (RM1,488) is "exist properly". Five pages that answer the four questions every prospect checks: what do you do, can I trust you, what does it roughly cost, how do I contact you. For a new business or one replacing a Facebook-page-as-website, this changes how you're perceived overnight. It will not win competitive Google rankings by itself — we say that upfront.

Business (RM2,888) is "compete locally" — and it's what we recommend for most established SMEs, which is why it's marked as such. The added pages are strategic, not decorative: individual service pages (each one a Google landing page for a specific search), a proper about page built for trust, and Google Business Profile setup so you appear on Maps. This is the minimum structure that local SEO can be built on later.

E-commerce (RM4,888) is "own your sales channel" — covered in full on the ecommerce page.

Business Plus (RM4,988+) is "be the obvious choice". More pages, deeper copywriting, advanced schema, and conversion refinements for businesses in genuinely contested markets — KL renovation, aesthetics clinics, competitive B2B supply. If your competitors have invested online, this is the tier that matches the fight you're actually in.

Not sure which fight you're in? That's literally what the first WhatsApp conversation is for — and we've told owners to buy cheaper than they asked for when the market didn't justify Plus. Overselling has a short shelf life; we're building on referrals.

Malaysian market operational specifics

Payment gateway landscape. FPX (Financial Process Exchange) is the essential rail for Malaysian buyers — direct bank transfers from any local bank, roughly 60% of Malaysian ecommerce uses it. Every store we build integrates FPX via toyyibPay (no monthly fee, ~RM 1 per transaction) or Billplz (similar economics) for smaller stores, or iPay88 for higher-volume operations where the negotiated rates matter. Stripe layers on top for cards and international buyers. E-wallets (GrabPay, Boost, Touch 'n Go) integrate via the same gateway plugins when the buyer segment warrants them.

SST considerations. Malaysian SST (Sales and Services Tax) at 8% applies to prescribed services, and web design is included in that category when the provider is registered. We are not currently SST-registered because turnover falls below the threshold; when it changes we'll re-issue quotes with SST added and be transparent about the shift. Store builds automatically compute SST for products where applicable, following the buyer's delivery region and the client's registration status.

Language considerations. Site language stays English by default because it's the search default and business default across the Malaysian SME layer. Where the buyer base is genuinely Chinese-reading — often true for Chinese-owned trading and manufacturing companies serving buyers from China, Taiwan or diaspora markets — proper bilingual English + Chinese sites with correct hreflang are warranted and delivered. Working language for the project can be Mandarin, English, or Bahasa Malaysia depending on your preference; we accommodate all three.

Hosting and infrastructure. Standard Malaysian hosting (Exabytes, ServerFreak, WebServer.com.my) provides adequate performance for typical SME sites at ~RM 350/year. For sites serving cross-border traffic (JB businesses selling into Singapore, or exporters serving international buyers), we deploy on CloudFlare CDN so response time from any geography stays fast without upgrading the hosting itself. The infrastructure cost is transparent throughout — no hidden margin, no surprise increases at renewal.

Getting started

WhatsApp us your business, your city, and what's prompting the website conversation — include your current URL if you have one, and your renewal date if you're on a yearly-rental platform (the migration credit works best planned around it). We reply within 24 business hours with a fixed quote or a discovery-call proposal. Discovery runs about an hour over video, in English, Mandarin or Bahasa; the written proposal follows within 48 hours. Acceptance to launch: typically 3-4 weeks. Payment is 50% at start, 50% after your inspection — via FPX, giro, card or Wise, always invoiced in Ringgit against your registered business name. Full payment terms and every rate are on the pricing page.